Support

On your device only. Plokki has no account and no cloud save. Your scores, stars, streaks and settings are saved after every move, in the app's own storage.

If you uninstall the app or clear its data, your progress is deleted and we cannot bring it back. A new phone does not get your progress automatically, unless your own device backup (Google or iCloud) restores the app's data.

No. Classic, Adventure, Daily challenge, Expedition, Zen and friend challenge codes all work offline. Only live rooms need the internet. Ads also load only when you are online.

Open Settings from the main menu. There you can choose one of 8 languages, turn sound, music and vibration on or off, and pick a block theme (Glossy, Jelly, Wood, Glass, Neon or Clay).

1. Both of you need the latest version of Plokki and an internet connection.
2. In the main menu, tap Challenge, then Create / Join room.
3. Choose Race (separate boards, same pieces, highest score wins) or Shared Board (one board for both of you, 2 minutes).
4. You get a 5-character room code. Send it to your friend, for example with the share button.
5. Your friend opens the same screen, enters the code and taps Join. The match starts at once.

Only people who have your code can join. There is no random matchmaking and no chat. If your connection drops, the game tries to reconnect for a short time.

Rooms are short-lived. A room that nobody joins closes after 10 minutes, and a finished room stays open 5 minutes for a rematch. Check the code (it has 5 characters) or ask your friend to create a new room.

In the main menu, tap Challenge, then New challenge. Play the board, and the game gives you a code that starts with BP-. Send it by WhatsApp, SMS or copy it. Your friend opens Challenge, pastes the code and plays the exact same pieces while seeing your score move by move. No internet connection is needed for this.

Rewarded ads are optional: you choose to watch one for a bonus, for example an extra power-up or a second rescue. In Adventure mode, after the first 15 levels, an ad may appear when you leave a finished level (not after every level). There are no banner ads.

When in-app purchases are available in your version of the game, "Remove forced ads" is a one-time purchase in the Shop. It turns off the ads between Adventure levels. Rewarded ads stay available, but they only play if you choose to watch them.

Payments are handled by Google Play or the App Store. For refunds, contact Google Play or Apple; they handle all payments.

In the EEA, the UK, Switzerland and US states where the law requires it, open Settings → Privacy options in the game and tap Open. On iOS you can also turn tracking on or off in iOS Settings → Privacy & Security → Tracking. On Android you can reset or delete your advertising ID in your device settings. More details are in our Privacy Policy.

Your game data lives on your device: uninstall the app or clear its data in your device settings to delete it. Live room data is deleted automatically when the room closes. We do not keep an account or profile about you. If you have a question or a deletion request, write to us. Read the full Privacy Policy.